What I do
Ways in, depending on how far you want me to go.
Everyone starts in the same place: a session that works out what's actually wrong. After that, most people need someone senior in the business for a while. Some just need one thing fixed.
Something feels off but you can't name it. The team's busy, you're busy, and the business still isn't moving the way it should. This is half a day spent working out why: your systems, your team, and your own patterns as a leader, looked at together rather than separately. You leave knowing what's broken, why, and what to do first.
What's included
- Half a day of focused work, recorded for you
- Pre-session intake so we don't waste the first twenty minutes
- A specific, honest diagnosis
- Written summary with your priority action
Right for you if
- You're spinning and not sure why
- The team keeps growing but you're still doing everything
- You want straight talk, not affirmations
- You're prepared to hear something uncomfortable
Senior operations leadership, in your business on fixed days. I take the operational load off your desk, build the systems and routines that let the team run without you in every room, and stay long enough to make them stick. A full-time COO is a big salary and a big risk at your size. This gets you one from next month.
Right for you if
- Decisions land on your desk that someone else should be making
- You've paid for systems nobody uses, so the real work lives in spreadsheets and your head
- Every new client or hire adds chaos rather than capacity
- You'd like a COO but can't justify a full-time one yet
What I do
- Run the operating rhythm: priorities, meetings that end in decisions, follow-through
- Choose and set up systems around how your work actually flows
- Get processes out of your head and into plain English
- Cash flow, profitability and simple monthly reporting
- Clear roles, proper delegation and onboarding
- Finish the projects that have been stuck for a year
How it runs
- Month one: find the real constraint and agree the first priorities
- Full days on fixed days, so the team knows when I'm in
- Week six: step back and decide together whether to carry on
- Six weeks to start, then rolling monthly with 30 days' notice
Sometimes you don't need someone in the business every week. You need one thing rebuilt. I scope each project on its own and price it before anything starts. I'm as comfortable writing the process as building the tool that runs it. That's unusual, and it's why these projects tend to finish.
Right for you if
- You already know what's broken, you just haven't had the hands to fix it
- The team's outgrown the systems, or the lack of them, and everyone's improvising around the gaps
- You've tried an off-the-shelf tool before and it didn't stick
- You want someone who'll build the thing, not just recommend it
Covers
- Operational reviews and rebuilds
- Systems and process design
- Workflow tools, built to fit rather than bought off the shelf
- Documentation people can actually follow
- Project management and implementation support
How it runs
- Scoped and priced before anything starts
- Fixed price per project
- Six weeks to six months, depending on scope
- Handover and training included, so it survives me leaving
One-to-one coaching, for when what needs to shift is you rather than the systems around you. Three phases: Clarity, Shift, Embed.
Still not sure which one you need?
That's what the first call is for. Thirty minutes, no pitch, and I'll tell you honestly if I'm not the right person.